Refund Policy

At Stop Pleading Guilty, we value your satisfaction and want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer a refund policy to ensure your peace of mind. Please review the following details of our refund policy:

Eligibility:

To be eligible for a refund, you must meet the following criteria:

  • The item(s) must be in their original condition, unworn, and with tags attached.
  • The request for a refund must be made within [number of days] days from the date of delivery.

Refund Process:

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  • Contact our customer support team by email or phone to initiate the refund process. Provide your order details and reason for the refund request.
  • Our team will review your request and provide you with instructions on how to return the item(s).
  • Pack the item(s) securely in the original packaging and include any accompanying documentation, such as the invoice or receipt.
  • Ship the item(s) back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer.
  • Once we receive the returned item(s) and verify their condition, we will process the refund.

Refund Options:

  • If you paid for your order using a credit card or PayPal, the refund will be issued back to the original payment method. Please allow a few business days for the refund to be processed and reflected in your account.
  • If you made the purchase using a gift card or store credit, the refund will be provided in the form of a new gift card or store credit.

Non-Refundable Items:

The following items are not eligible for a refund:

  • Final sale items marked as "Non-Refundable" or "Final Sale" at the time of purchase.
  • Items that are damaged or altered due to customer mishandling.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend following the refund process outlined above and placing a new order for the desired item.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a replacement or refund, depending on the circumstances.

Please note that our refund policy is subject to change without prior notice. It is advisable to review the refund policy on our website before making a purchase. If you have any further questions or need assistance regarding our refund policy, please don't hesitate to reach out to our customer support team.

Thank you for shopping with us, and we appreciate your understanding and cooperation.